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FAQ SureWin

SureWin Membership Frequently Asked Questions

  • Q. Why choose SureWin?

    A. Our aim is to put the very best tipsters, that are the leaders in their specific fields, in front of our customers. Whether you are a novice better, or have a bit more punting experience – our tipsters have proven track records of finding regular profits and we want to pass their knowledge onto you.

    This also allows members to save time in trawling through past form, plus eliminates making novice mistakes. Allowing our tipsters – some of which do this for a living – to do all the work.

    With a ‘tried and tested’ proofing period, we also only let the best and most profitable tipsters trade under the SureWin banner. These services are reviewed weekly and should any start to underperform they are simply suspended – meaning only the cream of the tipping crop rise to the top.

  • Q. Why are Surewin’s tipsters so good?

    A. Every bet – even before our tipsters are allowed to launch a service – is recorded and scrutinised by us. A vigorous proofing period has to be passed with flying colours before we’ll even consider starting a service.

    So, win-lose, or draw – EVERY bet is recorded via a profit and loss spreadsheet. These include strike-rates, number of bets and return on investment. This allows us, and our tipsters, to be 100% transparent with their results, which give our customers complete faith and trust in the way they produce winners.

    Once live, all services are also reviewed and only the best are allowed to remain open to our customers to join. Of course, tipsters are important to us, but our customers and, ultimately making our members regular profits, is far more important. That’s why we are not frightened to turn off a service very quickly should it start to underperform – meaning customers can only join the tipsters that are doing well.

    Unlike many other services, our tipsters are also REAL people! We’ve top industry champion tipsters, pro punters and even those that have proven algorithm-based systems. They’ve been plying their trade profiting by backing horses for many years.

    We are also so confident in our tipsters that we also back their selections alongside out members – with the sole aim of making money for both ourselves and our customers.

    With the many customer testimonials we receive, it’s clear that this approach of how we only select the best tipsters works. See for yourself here

  • Q. When will I receive tips?

    A. This depends on the actual service you’ve decided to join. The majority of tipsters will put their selections out in the morning, which allows members to beat the rush and obtain the best possible prices on offer.

    Be sure to read-up on how each tipster delivers their tips. The most common ways we offer are via email, text message or on a dedicated members’ area - this information can be found on each tipster’s individual page.

  • Q. What payment options are on offer?

    A. We’ve and array payment options open to SureWin members which are safe, secure and quick to process - We accept Visa, Mastercard, Switch & Paypal.

  • Q. What are your cancellation options?

    A. Here at SureWin, our customers are always in total control. We have no contracts for members to sign, which means if you feel a particular service isn’t for you, then you can cancel at any time.

    Some services are even free to join and you are then only charged if you want to take the advice.

    Of course, we encourage all members to read the T&C’s for each service so they get a better feel on how the tips are sent and also how bets are charged.

  • Q. Am I allowed to join more than one service?

    A. Certainly. You can join as many as you like. We also run regular offers and discounts for customers that wish to add new tipsters to their portfolios – so be sure to look out for these.

  • Q. Am I allowed to join more than one service?

    A. In short – No. There is certainly no tipster in the world that will win all of the time and be able to predict the outcome of a sporting event with 100% accuracy on each occasion – unless you’ve got a time machine!

    Having said that, and as mentioned many times before, we only want the best tipsters on SureWin.

    Therefore, these are the ones that show a consistent profit over time. Of course, some days, weeks or months might have some lows, but our tipsters aim is to out weigh these lows with many more highs.

    Checking each tipsters’ results sheets is always a great way to get a better feel on how they operate. How many bets they like to put out and how often, plus the general price range that their bets tend to be. This way you can see if a particular service is for you and will fit into your everyday life.

  • Q. Will I win every day?

    A. Of course, just like the previous question – the answer is No.

    Most of our tipsters are professionals, but even the pros don’t win every day. The key is discipline and being able to take the occasional low day on the chin. Move on, knowing there will be many more profitable days to swallow up any small losses.

    As a member, it’s also key that you follow our tipsters every move. They will do the hard work for you, but – don’t worry – as staking and building your betting bank is something they will help you with through their daily communication.

  • Q. Will I need specific bookmaker accounts?

    A. No, not really.

    In this day and age, it’s no secret that some firms have become a lot more frequent in shutting customers account down if they are winning too much.

    However, there are so many bookmakers these days that the choice for punters has never been greater. We do encourage you to spread the load though and by that we mean spread your stakes across two, three or even four bookmakers.

    Tip - or even have seven different accounts – then use one a day on a weekly loop so each bookmaker thinks you are only betting once a week.

    We do also encourage the use of Best Odds Guaranteed. This way, if you take a price in the morning and it wins at bigger odds, you’ll be paid out at the larger price – a win-win situation!

    Last, but not least. The betting exchanges – like Betfair – will never shut you down. Their odds will, most of the time, be better too, but their exchange doesn’t offer Best Odds Guaranteed.

  • Q. What sort of sports do the tipsters cover?

    A. At the moment we focus purely on horse racing tipsters. This is the sport and area that we’ve specialised in since 2006, so certainly feel we are industry leaders in this sphere.

    There are, however, plans in the future to expand into other sports – but only if the services are right and, above all, the profit is there – watch this space.

  • Q. I joined today. Will I receive tips straight away?

    A. We always endeavour to send that day’s tips to new members, but this cannot always be guaranteed. On joining, you will receive a welcome email with more instructions about the service and it also depends on the time of day you joined.

    If you joined after racing has finished that day – or after that tipster’s morning email might have gone out - then that may be the reason you’ve not got tips straight away.

    We are always around to help though and providing its within office hours (see our contact page) we’ll be happy to help out.

  • Q. How does my service work?

    A. This depends what service you are on.

    Each customer will receive their own ‘SureWin’ login details, where all services then then me viewed and managed via the members’ area.

    Subscription-based services are charged each month, quarterly, six monthly or yearly depending on the time plan you’re chosen on sign-up.

    Then on the anniversary of that sign-up plan another payment is taken, unless cancellation instructions have been authorized by the customer.

    Our other ‘text-based’ services charge for tips on a ‘pay as you go’, ‘pay as you win’ or ‘pound a point’ basis – meaning customers are only charged if they decided to reply back to a free text message wanting the actual tip. Terms on how much tips cost will always be given on the original text message.

  • Q. I’ve signed-up today, but haven’t received today’s tip

    A. Each service will have a ‘welcome’ email attached to it with more details on what you can expect. If you’ve not received this, we always say to members to make sure they’ve checked their spam and junk files.

    If you are still having issues, then please do not hesitate to contact us. Remember, we are a UK-based site that has been run by REAL people since 2006 – we are here to help.

    But, remember the actual tips emails or texts will be dependent on the time you signed-up and the time that tipster generally likes to send out information to his clients. For example, if you joined at 8am and the tipster sends his tips at 10:30am, you will, of course, need to wait.

  • Q. Do you have a dedicated customer service team?

    A. Yes, you can check our opening times and details on how to get in touch on our ‘contact page’.

    We are a site run by real people that are on the end of the phone or email if you need us and we pride ourselves on getting back to customers within 24 hours (during the normal working week).

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